Always Back-Up

  • How often are my files backed up?

    By default your files will be backed up during off hours. It is possible however to have it backed up every minute if required.

  • Where are my files backed up to?

    When being backed up, your files travel through an encrypted tunnel over the Internet into our state of the art datacenter facilities manned by 24 hour security as well as closed circuit camera systems. Once your file reaches our facilities, it is spread over mutliple servers and drives to insure maximum redundancy.

  • Can you view our files?

    Before your files access our data storage servers, your files are encrypted with a key that only you know. When it arrives to our secured facilities your files are encrypted and are inaccessible by our staff. You are the sole authorized individual who has access to the files.

  • Can I restore files on my own?

    Yes! We will teach you how to restore files. It's as simple as just a few clicks.

  • Can I backup multiple computers on a single account?

    Yes you can backup 2 or more computers with a single account.

  • How secure are my backups?

    Offsite backups are one of the safest ways to backup your files. Your files are kept in a state-of-the-art datacenter with fire suppression units, backup generators, and diesels backup power generators. Only a limited amount of people have physical access to our servers.

  • How long are my files backed up for?

    By default your files are backed up for 30 days. We can alter the retention time if you require certain files to be backed up for longer or shorter periods.